Notes from
the build.
What we learn shipping software that has to earn its keep: SaaS platforms, AI that answers the phone, kiosks that take payment, and the Laravel underneath it all.
How to Build an AI Voice Agent with Twilio: Architecture, Costs and Pitfalls
ConversationRelay against Media Streams against a speech-to-speech model: how each call flows, the latency budget, the cost per minute line by line, and the pitfalls that take a demo four to eight weeks to become production.
Missed Calls Are Costing You Money: Here's the Math for a 10-Person Business
A worked calculation from call volume, answer rate, enquiry share and job value, with every assumption exposed, a way to measure your own number in a week, and four fixes priced against the loss.
How AI Phone Agents Take Payments Over the Phone (and Stay PCI Compliant)
Three safe ways an AI agent can take a card payment on a call, why the agent must never hear the card number, and what PCI DSS, call recording rules and UK and EU authentication rules ask of a small business.
Can AI Answer Phone Calls for a Small Business? What It Can and Can't Do
Which calls an AI receptionist handles cleanly, which ones it struggles with, the ones it must hand to a person, and the disclosure and recording rules that apply when a machine picks up.
AI Call Answering vs Answering Services: Which One Books More Appointments?
A message-and-callback service and an AI receptionist both pick up. Only one of them ends the call with a booking. The comparison on booking rate, hold time, after-hours coverage and cost, with the cases where a human still wins.
How Much Does an AI Receptionist Cost in 2026? Real Pricing vs a Human
Subscription AI receptionists start at $29 a month, per-minute platforms run $0.07 to $0.35 a minute, and a custom build sits in between. Here is what each one actually buys you, and where a human still wins.
Notes from the build, once a month.
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