A self-storage operator was running a growing facility business on spreadsheets, paper move-in forms, and a phone nobody could always answer. We built the platform that runs it, and then taught it to answer the phone itself.
Every new unit added admin instead of margin. The business could fill facilities faster than its back office could process them, so revenue leaked quietly, in small daily increments nobody had time to chase.
Every new tenant meant a printed contract, a manual ledger entry, and a re-keyed record. Errors compounded, and nobody trusted the occupancy numbers.
Recurring payments were reconciled manually each month. Failed cards went unnoticed for weeks, and staff spent whole days on collection calls.
Storage is a now-or-never purchase, people call ready to rent. Every unanswered evening or weekend call was a unit rented from a competitor instead.
We didn't launch this in one go. Each phase removed a different bottleneck, and the revenue curve reflects exactly when.
We started with the ledger, because nothing else can be trusted until occupancy is. A multi-tenant Laravel platform replaced the spreadsheets: every unit, every contract, every tenant in one system with a real audit trail.
Move-ins went online. A prospect could pick a unit, sign, and pay without anyone printing anything.
Then we automated the part that was quietly losing the most: recurring billing. Stripe subscriptions took over the monthly cycle, with dunning that retries intelligently and emails tenants before a card expires rather than after it fails.
Failed payments dropped by nearly two thirds, and the collection calls mostly stopped happening at all.
The last leak was the one nobody could staff away: calls after hours. We added a Twilio-powered AI receptionist that answers on the first ring, checks live availability, quotes the right unit, takes payment, and writes the move-in straight into the platform.
It now handles more than a third of all bookings, most of them at hours when the office was closed.
Multi-facility inventory with sizes, pricing tiers, live occupancy, and maintenance state, the single source of truth for the whole operation.
Stripe-backed recurring payments, proration, automatic retries, receipts, and a delinquency pipeline that escalates on schedule without anyone remembering to.
A Twilio voice agent that picks up instantly, understands the request, quotes real availability, closes the rental, and logs it, no hold music, no voicemail.
A rental flow that works at midnight on a phone: pick a unit, sign the agreement, pay the first month, and get gate access, start to finish, unattended.
Occupancy, revenue, delinquency, and channel mix in one view, so the operator can see which facility is actually performing, not just which one feels busy.
Gate-code provisioning tied to payment status, full audit trails on every tenant action, and lien-process records that hold up when they're needed.
The platform runs the facilities. The AI runs the phone. We went from chasing paperwork to just watching occupancy climb.
That's usually where this starts. Tell us how the work flows today and we'll show you what the first release should replace.